App & Technical Support

Clix Wallet is a platform that bridges the gap between businesses and their customers. We provide the technology to create digital loyalty cards, stamp cards, and coupons that live directly inside your Apple Wallet or Google Wallet.

Common Troubleshooting Steps:

• Pass not appearing: Ensure you have a stable internet connection and that your Apple Wallet or Google Wallet app is updated to the latest version.
• Updating Points/Stamps: If your points haven't updated after a purchase, please contact the specific business directly, as they manage the reward balances.
• Device Compatibility: Clix Wallet supports most modern Android and iOS devices that have native wallet functionality.

Frequently Asked Questions (FAQ)

For Customers

• Where are my rewards stored? Your passes are stored in your phone's native wallet app (Apple Wallet or Google Wallet), not within a separate Clix app.
• What if I lose my phone? Since your passes are linked to your Contact or Google account, they should automatically sync when you sign into a new device.
• Can I share my coupons? This depends on the specific business's policy. Some coupons are single-use and linked to your specific ID.

For Businesses

• Who manages the rewards? You are responsible for the content, reward fulfillment, and customer service related to your specific cards.
• Technical Issues: If the Clix Wallet platform is experiencing downtime or you cannot generate new passes, please reach out to our technical team immediately.

Merchant Support: Managing Rewards & Stamps

How to Issue Stamps & Points

As a merchant, you are the primary point of contact for your customers' loyalty journey. You can update customer passes using the following methods:

• Scanning QR Codes: Use the Merchant App to scan the QR code displayed on the customer's Apple or Google Wallet pass.
• Manual Entry: If a camera is unavailable, you can manually enter the customer’s unique ID or phone number to find their profile.
• Adding Points: Simply enter the value of the transaction or the number of stamps to be added, and the customer’s pass will update in real-time.

Merchant Best Practices

• Verify Identity: Before redeeming a high-value reward or coupon, ensure the pass belongs to the customer to prevent misuse.
• Internet Connectivity: Ensure your merchant device is connected to Wi-Fi or cellular data. Points issued while offline may delay the update on the customer’s device.
• Staff Training: Ensure all team members know how to access the Merchant App and understand the specific logic of your loyalty program (e.g., "1 Stamp per 10 KWD spent").

Merchant FAQ

• What if a customer’s pass doesn't update? Check your Merchant App history to see if the transaction was successful. If it was, the customer may need to refresh their Apple/Google Wallet or check their internet connection.
• Can I reverse an accidental stamp? Yes. Within the Merchant App, you can view recent transaction history and void or adjust points if an error was made during entry.
• How do I handle expired coupons? The Clix Wallet platform automatically manages expiration dates based on your settings. If a coupon is expired, the Merchant App will show an "Invalid" or "Expired" alert upon scanning.

Contact

Clix Wallet BY INK FOR FASHION, APPAREL, FOOTWEAR AND JEWELRY DESIGN

For any questions, contact us at:

📧 support@clixwallet.com

📞 +965 9402 8666